Gerberas, pink roses and lisianthus

Terms and Conditions, Privacy and Cookies

Terms and Conditions

1 Estimates

We will give a customer a verbal or email estimate for a one-off floral creation such as a bouquet. For weddings, funerals and corporate work, we will provide written estimates which shall be as accurate as possible. If, for any reason, this estimate needs to change, we will contact the customer beforehand to seek agreement.

Both email consent and written letters will be taken as authorisation to proceed with work.

For one-off creations such as bouquets or planted arrangements, payment and a verbal agreement will be taken as authorisation to proceed.

2 Payments

We accept BACS online payment, Mobile Barclays Ping It, and Cash. We regret that we do not accept cheques.

One-off floral creations such as bouquets and planted arrangements are paid for in advance.

Larger projects, including weddings and funerals, require staged payments.

Corporate work must be paid for monthly, in advance.

3 Cancellations

In the event of cancellations, the customer must pay for labour spent to date and also for materials already purchased.

4 Flower Quality

V. N. Flowers always use the freshest quality flowers and provide you with a care leaflet to ensure that this freshness is maintained.

 

Privacy

We never disclose email addresses or telephone numbers, unless ordered to do so by the police or courts.

 

Cookies

Like most websites, we use Google Analytics to give us statistics about visitors to our site. This information is totally anonymous and cannot identify you personally. Should you not wish your data to be used by Google Analytics, then please follow Google’s instructions.